Chainovex - Premier Crypto Trading Platform

Help Center

Welcome to the Chainovex Help Center. Here you'll find comprehensive guides, troubleshooting resources, and answers to frequently asked questions.

Getting Started

New to Chainovex? Learn how to create your account, verify your identity, and make your first trade.

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Deposits & Withdrawals

Learn how to fund your account, withdraw funds, and understand processing times for different assets.

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Trading Guides

Master spot trading, margin trading, futures, and other advanced trading features on our platform.

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Security & Account

Secure your account with 2FA, understand our security measures, and learn about account recovery.

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Frequently Asked Questions

How do I verify my account? +

Account verification involves submitting government-issued ID and proof of address. The process typically takes 1-2 business days. Enhanced verification levels unlock higher withdrawal limits and additional features.

What are the trading fees? +

Spot trading fees start at 0.1% for takers and 0.08% for makers. Fees decrease with higher trading volumes. Margin trading and futures have separate fee structures. View our complete fee schedule for detailed information.

How do I enable two-factor authentication? +

Navigate to Security Settings in your account dashboard. Click "Enable 2FA" and follow the instructions to link your authenticator app (Google Authenticator or Authy). Save your backup codes in a secure location.

Contact Support

Can't find what you're looking for? Our support team is available 24/7 to assist you.

Live Chat

Instant support through our web platform or mobile app.

Response time: < 2 minutes

Email Support

Send detailed queries to support@Chainovex.com

Response time: < 4 hours

Phone Support

Available for institutional and VIP clients.

Hours: 24/7 for urgent matters

Need Immediate Assistance?

Our support team is ready to help you with any questions or issues.

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