Privacy Policy

Learn how Chainovex collects, uses, protects, and manages your personal information in compliance with global privacy regulations.

Privacy Policy

Last Updated: January 15, 2024

This Privacy Policy describes how Chainovex ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our cryptocurrency trading platform, website, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, date of birth, government-issued identification, proof of address
  • Financial Information: Bank account details, payment card information, transaction history, tax identification numbers
  • Verification Information: Selfies, identity documents, source of wealth documentation
  • Communication Data: Support tickets, chat logs, email communications, survey responses

1.2 Information Collected Automatically

  • Technical Information: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, features used, time spent, clickstream data
  • Transaction Data: Trading patterns, order history, wallet addresses, blockchain data
  • Location Data: Approximate location derived from IP address (with consent)

2. How We Use Your Information

Purpose Legal Basis Information Categories
Service Provision Contract Performance Account, Financial, Transaction
Security & Fraud Prevention Legitimate Interest Technical, Usage, Transaction
Regulatory Compliance Legal Obligation Verification, Financial, Transaction
Service Improvement Legitimate Interest Usage, Technical, Communication
Marketing Communications Consent Contact, Usage Preferences

3. Information Sharing & Disclosure

3.1 Service Providers

We share information with trusted service providers who assist in:

  • Identity verification and KYC processing
  • Payment processing and banking services
  • Cloud infrastructure and hosting
  • Customer support and communication
  • Security monitoring and fraud detection

3.2 Legal Requirements

We may disclose information when required by law, including to:

  • Comply with legal obligations and regulatory requests
  • Protect our rights, property, or safety
  • Prevent fraud, security, or technical issues
  • Respond to lawful requests by public authorities

3.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, user information may be transferred as a business asset.

4. Data Security

Encryption

All data transmitted to our platform is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.

Access Controls

Strict access controls, multi-factor authentication, and principle of least privilege for all employee access.

Security Monitoring

24/7 security monitoring, intrusion detection systems, and regular security audits by independent firms.

Employee Training

Comprehensive security and privacy training for all employees with annual certification requirements.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Account Information: 5 years after account closure for regulatory compliance
  • Transaction Records: 7 years for tax and regulatory purposes
  • Marketing Data: Until consent withdrawal or 2 years of inactivity
  • Support Communications: 3 years from last interaction

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

Right to access your data and receive it in a structured, machine-readable format.

Correction

Right to correct inaccurate or incomplete personal information.

Deletion

Right to request deletion of your personal information under certain circumstances.

Objection & Restriction

Right to object to processing and request restriction of processing.

7. International Data Transfers

We transfer personal information globally to provide our Services. All transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection standards
  • Additional safeguards including encryption and access controls

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Necessary for platform functionality and security
  • Analytics Cookies: Understanding how users interact with our platform
  • Preference Cookies: Remembering user settings and preferences
  • Marketing Cookies: Delivering relevant advertisements (with consent)

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or platform notifications at least 30 days before changes take effect.

11. Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Email: privacy@Chainovex.com

Address: Data Protection Officer, Chainovex Ltd, 123 Financial District, Singapore 048583

Questions About Your Privacy?

Our privacy team is available to address any questions or concerns about your personal information.

Contact Privacy Team